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4/6/2007 CustomerYesterday....I talked to my best friend....
My customer is crazed and always asks someting unreasonable. I don't understand my customer.
My best friend.... answer me very quickly......
" Customers always make unreasonable request.
That's why we are hired.
What we can do is do our best to meet customer demand... "
This sentence really wake me up.......
Honestly, this is the first time, I aware the differnt way of doing business.
What I learned from my experience is...
"Understand customer business mode and operation method first
work together to find out the best way to cooperate with each other within company policy
So, when we help cutomer to solve problem
Customer will think that we are doing them a favor instead of takeing it for granted. "
What a different point of view....... and I final understand the difference between these two concept after 5 monthes.
Therefore, my new concept will be understanding company culture first.
If there is no clear policy or process of company, I should work out a clear way to communicate with people.
Besides, EQ is the next subject I need to focus.
Listen to customer, understand customer, be willing to help customer |
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